Customer Support Policy
With material purchase, only Basic Material Support is provided:
- Mixing Ratio
- Mixing Method
- Pot Life / Working Time
- Curing Time
- Demoulding Time
- Precautions
- Storage & Handling
- Recommended Cure Conditions
Not Included in Free Support:
- Complete Mould Making
- Mould Design / Parting Line
- Master Preparation
- Mother / Support Mould
- Product Development
- Step-by-Step Training
- Production Setup
- Troubleshooting / Process Development
Material Support and Complete Mould Making Training are separate services.
Complete Training or Technical Consultancy is a Paid Service.
Thank you.